You're shopping online and all of a sudden something happens, some small, minute, but incredibly irritating thing happens and you end up so frustrated you don't want to make a purchase anymore. The store loses a sale and you almost lose your mind.
While that may be a bit of an exaggeration, I think we all know there are things that ecommerce shops on Shopify and other platforms do that are just super annoying. We've interviewed the experts and come up with a list of 32 of the most annoying things e-commerce stores do.
If you own an ecommerce shop, make sure your store does not do these things!
When your cart empties for some reason
Pop Ups that show a fake discount in exchange for an email address
Follow Up: When you have to close that pop up by clicking a button that says "I don't like to save money"
Additional Follow Up: When you have a popup that offers a discount for an email address, and then when you enter your email address you are told that in order for you to get your discount you ALSO have to sign up to receive texts
Not having proper filters set up so you can't quickly search products
Along with the above, primitive search functions
Pop Ups while shopping that say "Matt in Tampa just purchased..." and a different one shows up every few seconds
When out-of-stock items are still listed on the website
No delivery estimates are available at check out
When the ecommerce site has clearly been made by a designer and developer with very little input from others. They look nice but are a nightmare to use and often don't have enough product information.
Charging shipping for ground delivery on orders over $100
No offer for faster shipping
Bad customer service - if they don't respond within 1 business day
Requiring an address or login to get a shipping estimate
Requiring a login to purchase
Random "fees" that are automatically tacked on
Layout shifts from slow loading page elements like banners
No confirmation emails or update emails after you order
Delayed pop ups
Really big popups
No contact information listed, only a contact form to fill out
No indication of where the company is located
Lack of additional options for payment in checkout (Paypal, Apple Pay, Shop, etc)
"Spin the Wheel" for discounts
Complicated return processes
Products that only have 1 or 2 photos
Livechat pop ups on mobile
No product reviews on products
Bad product copy
Difficult check out processes
A different product listing for each different color
Not working with an awesome company like Baotris